Privacy Policy‍‍‍‍‍‍‍‍‍

Effective 24 August 2018

This privacy policy applies to http://collaborne.com owned and operated by Collaborne, BV. This privacy policy describes how by Collaborne, BV (collectively, “We”, “Us”, “Our”) collects and uses the personal information you provide on our website: www.collaborne.com, mobile application. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request

What Information Do We Collect?

Customer Data

Customer Data is all the data, including text, location data, device data, sound, software or image files that you provide, or are provided on your behalf, to us through your use of our marketing website at www.collaborne.com.

We make no claim of ownership to your Customer Data. Except as provided in this privacy policy or described in your agreements, we only use Customer Data to provide and enhance the Collaborne Service. We don’t share your Customer Data with advertisers, or with anybody else except in the very limited circumstances described in the Sharing Your Information section below. We collect your location-based information for the purpose of locating a place that you may be searching for in your area. We will only share this information with our mapping provider for the sole purpose of providing you this service. You may opt-out of location-based services at any time by editing the setting at the device level or by emailing us at support@collaborne.com.

Contact Data

We may collect the following personal information from you:

  • First and Last Name
  • Email Address
  • Phone Number
  • Job Title
  • Organization Name

How Do We Use the Information We Collect?

We use the information collected through Collaborne for the purposes described below:

  • to provide our services or information you request, and to process and complete any transactions;
  • to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
  • to monitor and analyze usage and trends, and to personalize and improve Collaborne and your experiences when you use Collaborne, such as providing content or features to increase the functionality and usability of our services;
  • for any other purpose for which the information was collected

Cookies & Other Information

We and our partners use cookies or similar technologies to analyze trends, administer the website, track visitor’s movements around the website, and to gather demographic information about our visitor base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

  • Log Files: As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
  • Behavioral Targeting: We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We send you push notifications from time-to-time in order to update you about relevant activity in the application. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we may need to collect certain information about your device such as operating system and user identification information.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

 

How Do We Use the Information We Collect?

We use the information collected through Collaborne for the purposes described below:

  • to provide our services or information you request, and to process and complete any transactions;
  • to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
  • to monitor and analyze usage and trends, and to personalize and improve Collaborne and your experiences when you use Collaborne, such as providing content or features to increase the functionality and usability of our services;
  • for any other purpose for which the information was collected.

What Information Do We Share with Third Parties?

We will not share Visitor Data or Contact Data (“your information”) outside of Collaborne or its controlled subsidiaries and affiliates except as described below:

  • with service providers who are working with us in connection with the operation of our services (these services may include providing customer service and providing cloud infrastructure). These service providers are authorized and have access to your personal information only to perform services on our behalf and are obligated not to disclose it or use it for any other purposes;
  • when we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests or legal authorities, including responding to lawful subpoenas, warrants or court orders;
  • In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of our business assets.

We don’t share any of your information with 3rd party advertisers.

We are not responsible for the actions of service providers or other third parties, nor are we responsible for any additional information you provide directly to any third parties.

Links to Other Sites

Collaborne may contain links to other sites. Any information you provide on those sites is provided directly to the owner of that site and is subject to that party’s privacy policy. Our privacy policy does not apply to such sites, and we are not responsible for the content or privacy and security practices and policies of those sites.

What Steps Do We Take to Protect Your Information Online?

We follow generally accepted standards and take reasonable measures to protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. When you enter sensitive information (such as a login credentials) on our login forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. If you have any questions about security on our website, you can contact us at legalcompliance@collaborne.com.

Accessing and Modifying Your Information

Upon request we will provide you with information about whether we hold any of your personal information. If you entered your visitor information on our Get Started page, you can access and modify the personal information you provided us by contacting support@collaborne.com. You may “opt out” of receiving marketing or promotional emails from us by contacting support@collaborne.com.

We will retain your information for as long as needed to complete the transactions you requested. If you want to delete your information, please contact us by email at support@collaborne.com or by postal mail at the contact information listed below with a request that we delete your account and information. We will take steps to delete your information within 30 days.

Our Policy Toward Children

www.collaborne.com is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.

Blog / Forum

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@collaborne.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our website includes Social Media Features, such as the Like and Follow button or interactive mini-programs that run on our website. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes

Any information that is collected is subject to the privacy policy in effect at the time such information is collected. We may, however, modify and revise our privacy policy from time-to-time. If we make any material changes to this policy, we will notify you of such changes by posting them on www.collaborne.com/privacy-site or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use Collaborne after those changes become effective, you are agreeing to be bound by the revised policy.

Questions?

Please contact us using the information below if you have any questions about our privacy policy:
Collaborne, BV
Keizersgracht 264
1016 EV Amsterdam
Netherlands
legalcompliance@collaborne.com

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