Your Customer OS
The AI agent that turns messy customer signals into action.
Unify all your customer feedback
NEXT ingests calls, tickets, surveys, reviews, and metrics automatically from all your tools.
Understand every signal instantly
NEXT detects and quantifies themes, pain points, opportunities, objections, and churn risks with precision.
Act on insights with confidence
Create PRDs, marketing copy, segment comparisons, and workflows that move teams faster.
Trusted by customer-first companies
Used by the world's leading product and marketing teams.
Make NEXT AI your own
AI that understands your product, market, and customers because you teach it.
Context Engine
Ground AI in your business context by feeding it your products, services, journeys, and strategy.
AI agents for every team
Let every team create AI agents that organize and interpret data the way they work.
Use any AI model with full control
Choose the model that best meets your business, security, and data residency needs – NEXT is LLM-agnostic.
Give teams superpowers
Ask anything and get answers enriched with your full business context.
Knowledge graph
An adaptive, real-time data model of your business context, connecting feedback to your products, customers, personas, and goals.
Modes in chat
Deep research, hypothesis validation, and comparisons—structured outputs designed for how teams actually work.
MCP Client
Connect external tools to NEXT and pull context from systems like Confluence, Mixpanel, or Databricks to enrich customer insights in real-time.
Automate Customer Intelligence
Build insight-to-action workflows that run on their own.
Repeatable workflows for every team
Templates standardize how teams cluster themes, uncover root causes, or size opportunities.
Automate everything
Trigger alerts, share stakeholder updates, and sync insights to tools like Jira, Salesforce, and Slack.
Distribute intelligence everywhere
Use insights in Cursor, ChatGPT, internal AI tools, or your data warehouse via NEXT’s MCP server.
Built for scale & safety
Enterprise controls for data, models, and agents
Enterprise controls for data, models, and agents
Total control
Manage model access, data residency, MCP controls, privacy policies, integrations, and agent rules globally.
Connected to your enterprise stack
Activate customer intelligence across your systems and workflows.
PII protection by default
NEXT removes personally identifiable information from your data automatically.
Dedicated guidance
Deploy AI at scale with professional expertise.
Deploy AI at scale with professional expertise.
Premium support
Forward-deployed resources guarantee your success.
Forward-deployed resources guarantee your success.
Zero data retention
No training on your data by NEXT AI or LLM providers.
No training on your data by NEXT AI or LLM providers.
Identity management
SAML-based SSO integration for secure user access.
SAML-based SSO integration for secure user access.
SCIM user provisioning
Easily create, update, and remove users and groups.
Easily create, update, and remove users and groups.
Centralized security controls
Configure model access, MCPs, and agent rules.
Configure model access, MCPs, and agent rules.
Global compliance standards
Compliant with the requirements of GDPR and CCPA.
Compliant with the requirements of GDPR and CCPA.
Third-party security certifications
SOC 2 Type 2 certified and penetration testing.
SOC 2 Type 2 certified and penetration testing.
Robust data protection
AES-256 encryption at rest and TLS 1.2+ in transit.
AES-256 encryption at rest and TLS 1.2+ in transit.