Your Customer OS
The AI agent that turns messy customer feedback into decisions, actions, and results.
Deel's marketing turns sales/cs calls into persona-ready insights—powering sharper messaging and higher conversion.
Action turns customer feedback into faster fixes across stores and channels—earning favorite retailer of the year awards across EU markets.
Pledg turns product and support feedback into shared intelligence—delivered instantly to the right Slack channels and DMs, automatically.
Trusted by customer-obsessed teams
Used by the world's leading marketing, retention, product, and care teams.
99%↓
Less manual work
Reduced time to insight from weeks to minutes by automating customer interaction analysis with AI.
↑25%
Improved CX
Improved NPS by uncovering the “why” behind scores / metrics and prioritizing fixes with the biggest impact.
20%↓
Reduced support contacts by tapping ticket insights to drive improvements, not just resolutions.
28%↓
Lower churn
Spot churn drivers early and coordinate actions across teams before customers are at risk.
Make AI your own
AI that understands your customers, products, and markets the way you do.
Give teams superpowers
Ask anything and get purpose-designed answers that validate your ideas, compare datasets, and go deep into research.
Automate Customer Intelligence
Build feedback-to-action workflows that run on their own.
Built for scale & safety
Enterprise controls for data, models, and agents
Enterprise controls for data, models, and agents
Dedicated guidance
Deploy AI at scale with professional expertise.
Deploy AI at scale with professional expertise.
Total control
Manage models, data residency, MCP controls, privacy, and agent rules globally.
Manage models, data residency, MCP controls, privacy, and agent rules globally.
Premium support
Forward-deployed resources guarantee your success.
Forward-deployed resources guarantee your success.
Zero data retention
No training on your data by NEXT AI or LLM providers.
No training on your data by NEXT AI or LLM providers.
PII protection by default
Remove Personal Identifiable Information (PII) from your data with advanced models.
Remove Personal Identifiable Information (PII) from your data with advanced models.
Identity management
SAML-based SSO integration for secure user access.
SAML-based SSO integration for secure user access.
SCIM user provisioning
Easily create, update, and remove users and groups.
Easily create, update, and remove users and groups.
Bring your own model
Have a preferred AI vendor? Bring them to NEXT AI—we're LLM agnostic.
Have a preferred AI vendor? Bring them to NEXT AI—we're
Centralized security controls
Configure model access, MCPs, and agent rules.
Configure model access, MCPs, and agent rules.
Global compliance standards
Compliant with the requirements of GDPR and CCPA.
Compliant with the requirements of GDPR and CCPA.
Third-party security certifications
SOC 2 Type 2 certified and penetration testing.
SOC 2 Type 2 certified and penetration testing.
Robust data protection
AES-256 encryption at rest and TLS 1.2+ in transit.
AES-256 encryption at rest and TLS 1.2+ in transit.
Applied AI team building the Customer OS
We’re helping many of the world's most ambitious companies turn customer voice into decisions, action, and business results.
Questions & Answers
What is NEXT AI?
What is a “Customer OS”?
Who is NEXT AI for?
What data sources can NEXT AI ingest?
What questions can teams ask in NEXT AI?
How does NEXT AI reduce manual work?
What are “Modes in chat” and why do they matter?
How is NEXT AI different from ChatGPT?
Can NEXT connect insights back into our tools?
Can we use our own AI model?
How does NEXT AI learn our product and terminology?
How does NEXT AI handle PII and privacy?
Does NEXT AI train on our data?
What security and compliance standards do you support?
What does onboarding look like?