If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
What Information Do We Collect?
Your Data means all electronic data or information submitted by You to the Purchased Services.
Contact Data includes name, address, phone number, profile information, email address, title, time zone and other contact information that we may collect through your administration of the Service and use of the service by you and others. Contact Data you provide, as part of your Collaborne profile is available to other users of your Service instance subject to the confidentiality and privacy settings of your administrator.
In addition, We use Contact Data to complete the transactions you request, administer your account, improve the Services and detect and prevent fraud.
We may use statistical data, analytics, trends and usage information derived from Your use of the Service (“usage data”). Usage data includes, for example, aggregated quantitative information about active users, activity, and publications. Some ways we use the usage data include operating, improving and personalizing the Services. Except to provide reports to you or others in your organization, we do not disclose usage data in a way which is identifiable to your organization or users in Your instance.
Support Data is the information we collect when you submit a support request, crash report, or in-app feedback, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, information about the condition of the device and the application when the fault occurred and device screenshots.
Following a support incident, we may send you a survey about your experience. You must opt-out of support surveys separately from other communications provided by Us, by contacting Support or through the email footer.
To review and edit your personal information collected through our support services, and for any other inquiries regarding our support services, please contact Support at email@example.com. Some customers may purchase enhanced support offerings. These offerings are covered by their own contract terms and notices.
When you download and use our Services, we automatically collect information on the type of device you use, operating system version.
Cookies & Other Information
Log Files: As is true of most applications, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about You.
Mobile Analytics: We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
How Do We Use the Information We Collect?
We use the information collected through the Service for the purposes described below:
What Information Do We Share with Third Parties?
We will not share You Data or Contact Data (“your information”) outside of Collaborne or its controlled subsidiaries and affiliates except as described below:
What Steps Do We Take to Protect Your Information Online?
We follow generally accepted standards and take reasonable measures to protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. When You enter sensitive information (such as a login credentials) on our login forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. If you have any questions about security on our website, you can contact us at firstname.lastname@example.org.
Information Related to Data Collected Through The Collaborne Service
Information Related to Data Collected for our Clients:
Access and Retention of Data Controlled by our Clients:
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